Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at unboxingfables@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at unboxingfables@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at unboxingfables@gmail.com.

📦 Returns, Refunds & Delivery Policy

Returns & Refunds

At Unboxing Fables, we want you to love every purchase. If something isn’t quite right, we’re here to help.

🔄 Returns Eligibility

You may return items within 14 days of delivery if they meet the following conditions:

  • Items must be unused and in their original, sealed packaging

  • Items must be in resellable condition

🚫 Blind Box Policy (Important)

Blind boxes are designed to be a surprise. Because of this:

  • Opened blind boxes cannot be returned or refunded, unless faulty

  • This does not affect your statutory rights if an item is defective or not as described

⚠️ Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

  • Contact us via the Contact Page within 48 hours of delivery

  • Include photos and your order number

We will offer:

  • A replacement (where possible), or

  • A full refund

💸 Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–7 working days

  • Refunds will be issued to your original payment method

🚚 Delivery Information

We currently ship within the United Kingdom only.

Shipping Details:

  • Orders are processed within 1–3 working days

  • Standard delivery typically takes 2–4 working days

You will receive tracking details once your order has been dispatched.

📍 Contact Us

For any questions about your order, please reach us through the Contact  us Page on our website.